Booking & Payment

You can book directly on the hotel’s website, by phone, email, or through trusted online booking platforms like Booking.com.

Yes, most bookings require a valid credit card to guarantee your reservation. Some offers may allow cash payment upon arrival.

The hotel accepts major credit and debit cards, including Visa and MasterCard, as well as cash payments in Azerbaijani manat.

Payments are typically made in Azerbaijani manat, but currency exchange services are available nearby for guest convenience.

Direct bookings may include exclusive discounts, free breakfast, or flexible cancellation options not available on third-party sites.

Yes, bookings can be modified or canceled according to the hotel’s cancellation policy, which varies by rate type.

Cancellations are free if made within the allowed time stated in your booking confirmation. Late cancellations may incur a fee.

Some reservations may require a deposit or prepayment, depending on the rate and booking source. This will be shown at booking time.

Yes, group bookings are welcome. For special rates and arrangements, please contact the hotel’s reservations team directly.

Yes, you can request a specific room type or preference during booking. Requests are subject to availability upon arrival.

This depends on the rate plan. Some bookings require prepayment, while others are charged at check-in or check-out.

Yes, invoices or receipts are provided upon check-out. You may also request an electronic copy via email.

Yes, both refundable and non-refundable rates are available. Choose your preferred option during booking.

Yes, you can book a room for another guest. Please provide their name and ensure payment details are correct.

Yes, all mandatory taxes and service charges are included in the total booking price unless stated otherwise.

Some promotional rates or peak-season bookings may require partial or full prepayment to confirm the reservation.

Currently, Apple Pay and Google Pay are not accepted. Please use cash or major credit/debit cards instead.

If you don’t receive your booking confirmation within a few minutes, contact the hotel or your booking platform for assistance.

Yes, you can extend your stay by contacting the front desk. Extensions depend on room availability and updated rates.

Yes, Metro City Hotel offers discounted rates for extended stays and corporate clients. Contact the reservations team for details.