Privacy Policy

Metro City Hotel values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard guest data in connection with hotel services, reservations, and communication.

We may collect personal information such as your name, phone number, email address, identification details, booking information, and payment-related data. This information is collected during reservations, check-in, check-out, contact requests, or direct communication with the hotel.

Guest information is used strictly for operational purposes, including reservation management, identity verification, payment processing, customer support, legal compliance, and service improvement. We do not sell, rent, or share personal data with unauthorized third parties.

To ensure safety and security, Metro City Hotel may use CCTV systems in public areas of the hotel. These systems are installed solely for security purposes and not for monitoring private activities.

We apply appropriate technical and organizational security measures to protect personal data from loss, misuse, unauthorized access, or disclosure. Guest information is stored only for as long as necessary to fulfill legal, operational, or service-related obligations.

Guests have the right to request access to their personal data, request corrections, or ask for data deletion where legally permitted. Requests can be made by contacting the hotel directly.

By staying at Metro City Hotel or using our services, you acknowledge and agree to this Privacy Policy. If you have any questions regarding your personal data or privacy rights, please contact the hotel for assistance.