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Understand our hotel's rules regarding smoking, pets, visitors, and security. These policies are designed to ensure the comfort, privacy, and safety of all guests staying at Metro City Hotel Baku.

  • What is the smoking policy at Metro City Hotel?

    Metro City Hotel is a smoke-free property. Designated smoking areas are available outside the building for guest convenience.

  • Are pets allowed at the hotel?

    No, pets are not allowed at Metro City Hotel to maintain comfort, hygiene, and safety for all guests.

  • What is the hotel’s cancellation policy?

    Cancellations are allowed according to your booking type. Free cancellations are available within the specified period, late cancellations may incur charges.

  • Are children allowed at Metro City Hotel?

    Yes, children are welcome. Family rooms, extra beds, and child-friendly amenities are available to ensure a comfortable stay.

  • What identification is required for check-in?

    Guests must present a valid ID card or passport during check-in. All booking names must match the ID presented.

  • Is there a minimum age requirement to stay?

    Guests under 18 must be accompanied by an adult. The hotel may require parental consent for minors staying alone.

  • Are outside visitors allowed in rooms?

    For security reasons, visitors must register at the front desk and may be restricted to public areas only.

  • What is the hotel’s privacy policy?

    Metro City Hotel ensures all guest information is kept confidential and used only for booking, billing, and service purposes.

  • Are there rules regarding noise or quiet hours?

    Guests are requested to respect other visitors by maintaining reasonable noise levels, especially during nighttime hours.

  • Does the hotel have a lost and found policy?

    Yes, lost items are securely stored at reception. Guests can inquire about lost property anytime during or after their stay.

  • Are there safety and security policies in place?

    Yes, the hotel provides 24/7 security, CCTV, and secure access to guest rooms to ensure a safe stay.

  • Does the hotel allow smoking in rooms?

    No, all guest rooms are non-smoking. Smoking is only permitted in designated outdoor areas.

  • What is the policy on cancellations for group bookings?

    Group booking cancellations may have different terms. Guests should contact the hotel directly for specific policies.

  • Are there penalties for breaking hotel rules?

    Yes, violation of hotel policies, such as smoking in rooms or causing damage, may result in fines or additional charges.

  • Does the hotel have a payment policy for incidents?

    Guests may be required to pay for damages, extra services, or any unpaid charges incurred during their stay.

  • Can I request special arrangements regarding hotel policies?

    Yes, guests may request special considerations, which will be reviewed by hotel management on a case-by-case basis.

  • Are visitors allowed in the hotel lobby?

    Yes, visitors are welcome in public areas like the lobby, restaurant, and business center, but must follow hotel regulations.

  • Does the hotel have an emergency evacuation policy?

    Yes, emergency exits, fire alarms, and evacuation plans are clearly marked to ensure guest safety in case of emergencies.

  • Is there a policy for handling complaints?

    Yes, the hotel encourages guests to report any complaints immediately so staff can resolve issues promptly and efficiently.

  • Does the hotel allow changes to policies for VIP guests?

    Certain policies may be adjusted for VIP guests or special circumstances, subject to management approval and availability.

Metro City Hotel Baku – luxury stay, free Wi-Fi, spa, pool, close to Nizami Street.

Metro City Hotel Baku – luxury stay, free Wi-Fi, spa, pool, close to Nizami Street.

Reservation

(055) 303 20 00
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